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Service Coordinator

Website Bolton Construction and Service of WNC, Inc.

  1. Service Coordinator
  2. •Answer Phones:

o assisting customer with questions concerning rates
o creating and scheduling work orders
o accepting credit card info over phone

• Schedule service calls and dispatch accordingly for Plumbing and Electrical
• Verify ownership for new customers
• Daily timecards/weekly timecards for Plumbing & Electrical techs/helpers
• Pull permits, print forms and schedule inspections for Plumbing & Electrical
• Type up plumbing and electrical work orders for supervisors review, post invoice and mail when completed.
• Issue purchase orders once reviewed by supervisor/receive purchase order
• Email or Call supply store with Purchase Order numbers as needed
• Type Plumbing Proposals and email to customers
• Set up new jobs/budget for Plumbing and Electrical
• Bill jobs and print necessary reports to close and enter job information into equipment for future reference
• Check credit card info before taking to Becky to be processed and when she finishes email or fax to customers and file with original work orders
• File invoices/make copies for emailing if needed
• Print various forms for technicians i.e. daily timecards, work orders, vacation and absence reports
• Assist walk in customers with payments and work orders
• Update plumbing & electrical price books with pricing and phone information
• Ready forms for hybrid water heater installation and customer rebate information
• Make copies of Backflow reports, and file in book, ready customers copy and email copy to City of Asheville
• Keep updated information on backflow calibration and techs certificates
• Call in locate information for properties
• Transfer all Woodfin water backflow test reports to online forms and send
• File customer procedure’s packets
• Call in locate information for properties, and call utilities if any lines are damaged
• Assist supervisors with equipment manuals etc…
• Ready monthly statements for supervisors and mail after they approve and sign
• Enter online billing information for invoices
• Entering ESA tickets for generators as needed